Open Access Peer Reviewed DOI Prefix: 10.20431
📄 Submit Paper
Home Int. J. of Managerial Studies and Research Vol.2, Issue 11 Using the PEM Method to Determine Service Quality Impro…
Research Article ✦ Open Access Business & Management

Using the PEM Method to Determine Service Quality Improvement Strategies of Medical Industry

Shun-Hsing Chen, An-Chi Liu, Fei-Yun Chen
Published: 31 December 2014
Vol/Issue: 2(11)
Pages: 41-46
How to Cite
Shun-Hsing Chen, An-Chi Liu, Fei-Yun Chen. (2014). Using the PEM Method to Determine Service Quality Improvement Strategies of Medical Industry. Int. J. of Managerial Studies and Research, 2(11), pp. 41-46.
© © 2014 The Author(s). Published by ARC Publications under Creative Commons Attribution 4.0 (CC BY 4.0). Free to share and adapt with attribution.
Related Articles from Int. J. of Managerial Studies and Research
Knowledge Asset as an Antecedent of Competitive Advantage: A Review of Literature
Boaz Kipchirchir Chebiego, Godfrey Kinyua, Ph…
Vol.9 (12) · pp. 58-72
Strategic Alignment as an Antecedent of Customer Satisfaction: A Review of Literature
Faith Gacheri Kamandi, Godfrey Kinyua, PhD, A…
Vol.9 (12) · pp. 38-57
Service Delivery in Selected Insurance Firms in Kenya: What is the Value of Channel Distri…
Benadette Kemboi Kiprono, Godfrey Kinyua, PhD
Vol.9 (12) · pp. 19-29
View all articles in this journal →