The hospitality industry in Nigeria holds high prospects for the country yet it has not achieved much in terms of contribution to national development. This could largely be attributed to service delivery gaps that exist in the sector. It is in this consideration that this paper assesses various service delivery gaps traceable to service delivery in Nigeria's hospitality industry. The study adopted the exploratory research design, which is a qualitative research method. Specifically, a focus group interview made of twelve (12) participants, who were selected from the three senatorial districts in Akwa Ibom State. The comprised the hospitality service operators and customers. The paper reports from analysis of the focus group discussion that the major setbacks of the country's hospitality sector are related to service providers who do not offer basically customer-centric and problem solving sensitive services. It is therefore suggested in the paper that hotels could involve expert management and this could be done by establishing a strategic partnership between expert hospitality institutions and the hotels, as the industry had the potential of enhancing our national image and development.