Zarqa University Interesting in Quality of its Services Provided to the Local Community from the Perspective of their Employees
Dr.Majid Abdul-Mahdi Mesaadah2
Citation :Dr.Majid Abdul-Mahdi Mesaadah, Zarqa University Interesting in Quality of its Services Provided to the Local Community from the Perspective of their Employees International Journal of Managerial Studies and Research 2017,5(5) : 24-34
This study aimed to study the interest of Zarqa University in quality of its services provided to the local community from the perspective of there employees. To achieve this purpose was to build and develop a questionnaire consisted of (45) items, were then test the sincerity of the tool and its reliability, and was applied at the study sample of (98) teaching staff and administrative, was chosen randomly from the population of (580) teaching staff and administrative, by using the stratified random sample. The study finding a number of results, including: there were no statistically significant differences at the significance level (α = 0.05), between the responses of the staff in Zarqa University about the quality of services provided to the local community, attributable to some personal and functional characteristics as (gender, specialization of college, academic qualification, and experience years).