In recent years, the aging trend of the population is gradually increasing. Meanwhile, the residents' health awareness is also rising and medical information reform continues to deepen and China's medical service is undergoing rapid development as well. Researches on how to plan the medical service of hospital can not only avoid the waste of resources, but also effectively contribute to the development of China's medical and health services.

We solve the problem from two aspects. One is the queue rules of patients. Introduce weight innovation boldly and design a new Queuing system-combine M/M/1/8/8/PS with M/M/C/8/8/FCFS. The other is index system of evaluation which is from the perspective of both patient and hospital. Based on combining psychology and mathematics such as fuzzy math formulas, scientific and reasonable weight of indicates is obtained by Analytic Hierarchy Process Then we achieve to evaluate the model of multi-level correctly and arrange the internal resources of hospitals reasonable. Among them, combining the AHP, Delphi method and queuing theory based model to obtain the objective function by f is a great innovation. In addition, taking the factors such as season and holidays, which result in movements, into consideration, related indicators are improved into a function of time subtly. And then as a basis, hospitals will get reasonable suggestion about collecting information variables. At last, hospitals achieve to make optimal use of resources within the hospital, and improve patients' satisfaction as high as possible by a full range of reforms.