An Analytic Hierarchy Process-based Study on the Organizational Commitment of Employees-- Taking the Miaoli County Fire Bureau as a Case Study
Chih-Yao Lo1, Hsiang-Ying Shen2, Ching-Yao Luo3
Citation : Chih-Yao Lo,Hsiang-Ying Shen,Ching-Yao Luo, An Analytic Hierarchy Process-based Study on the Organizational Commitment of Employees-- Taking the Miaoli County Fire Bureau as a Case Study International Journal of Managerial Studies and Research 2016 , 4(6) : 18-26
As the disasters in urban areas become more diverse and widespread, firefighters have been facing an increasingly complicated work environment and are hence confronted with pressure, which will reduce their organizational commitment, affect their service quality, slow down their work, and even force them to resign
and cause problems in organizational operation.
To define the decision-making reference basis that influences the organizational commitment of the employees of Miaoli County Fire Bureau, this study collected relevant academic documents at home and abroad, undertook the Modified Delphi Method-based questionnaire, established the decision-making hierarchical framework of the organizational commitment of the employees, and finally used the Analytic Hierarchy Process to obtain the relative weights of the factors.
According to the analysis and induction in this study, the factor weights were first "work feature" and then "service professionalism and labor division". If improvement is achieved in the systematic aspect of "labor division of service and professionalism of firefighting", it will enhance firefighters' professional knowledge and
skills and achievement motivation of firefighters and then increase their organizational commitment. The author hopes that the factor weights analyzed and induced in this study will help the employees of the bureau develop a positive attitude towards work and assist the institution promote organizational commitment.