Background: Customers nowadays influence any business, anywhere all over the world, so that no company can operate completely autonomously. The interaction between the company and the customer experience forms the basis for the value co-creation.

Methods: This research proposes a descriptive framework for an experience environment of a co-creation network configuration in health services.

Results: This paper can be valuable as a means of pulling together what is known about co-creation frameworks, not simply assembling and describing past work but rather describing an applicable model in a breast cancer diagnosis center.

Conclusion: Clodomiro Amazonas Breast Cancer Diagnosis Center is a successful form of engagement platform where people congregate with the specific purpose and a structured process through which they will co-create, thereby playing a central role in the health service experience to qualify breast cancer care and address it in a timely manner.