Changes in operating environments provides positive and negative outcomes to organizations including academic libraries. The application of 'business thinking' to management of academic libraries is vital for academic libraries to adapt the changing needs of library users. It is vital for academic libraries to continually evaluate and upgrade the quality of offerings to its users. Therefore, understanding of the areas and reasons for misalliance between delivered offerings against expected offerings is crucial to academic libraries so as to improve quality of delivered offerings. At perceptions level, study examined quality of offered library services by academic library to satisfaction of university students.

Adapted from service quality model; responsiveness, assurance, tangibles and reliability elements of service quality were examined. This descriptive case study had 158 business students at undergraduate level as its respondent. Structured self-administered questionnaires were used to collect data from respondents. Data were quantitatively analyzed using a statistical tool. Study results indicated that students as library users were satisfied by 61% with quality of delivered offerings of the academic library. However, findings suggested that students were more satisfied with responsiveness, reliability and tangible aspects than assurance aspect in service delivery by academic library at the university