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  DOI Prefix   10.20431


 

International Journal of Managerial Studies and Research
Volume 3, Issue 11, 2015, Page No: 92-98

Customer Preference to Select a Restaurant through Smart Phone Applications: An Exploratory Study

Kandappan Balasubramanian 1, Adalarasu Balraj 2

1.PhD Research Scholar Karpagam University, Coimbatore, India
2.Dean and Professor RVS Faculty of Management, Coimbatore, India


Citation : Kandappan Balasubramanian, Adalarasu Balraj, Customer Preference to Select a Restaurant through Smart Phone Applications: An Exploratory Study International Journal of Managerial Studies and Research 2015 , 3(11) : 92-98

Abstract

The increasing number of Smart Phone Applications (SPA) user and fast growing restaurant industry prove the great potential of using SPA as business marketing opportunity in Malaysia. The constant growth in mobile technology has created a prospect for the restaurant industry to use SPA as a restaurant promotion tool. The growing attention of use of SPA among the Malaysian customer, marketing research remains understudied in the field of SPA based restaurant promotion activities. The aim of this study is to explore the increase in customer acceptance to use SPA based restaurant promotion and to identify the customer preference to use SPA to select the restaurant. Thus, this paper mainly focuses on restaurant information on product and promotion as antecedents of customer acceptance of smart phone apps by underpinning the Unified theory of acceptance and use of technology (UTAUT) model. A conceptual model and hypotheses are tested with a sample of 116 students from a private university at Selangor district, Malaysia. The findings indicate that there is a positive relationship to increase customer acceptance level through SPA based restaurant product information and also strong relationship with the restaurant promotion information. It also indicates that customer acceptance of SPA through experience and satisfaction has a positive significant effect on customer preference to select a restaurant. Based on the results, this paper rounds off with conclusion, recommendations for future marketing research and provides a new marketing strategy to formulate among the restaurant business sector


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